取、退換貨政策

This Refund Policy was last modified on Mon Aug 17 2020 20:01:20 GMT+0800 (台北標準時間).


一、付款取貨:
1.本館屬於手工限量製作,各樣商品常備量不足5件,多數商品需訂購後製作,製作時間約為7天工作日。若大量訂購(同件商品需求量超過或包含5件)的客戶或是需要產品樣式不同者,可能無法如期出貨。因此消費者請及早訂購並來電告知我們索取貨物時間,再付款。
2.超商取貨:線上信用卡付款、ATM轉帳、Ibon繳費後,統一超商店到店取貨,額外收取運費為65元(貨品長寬高合計<105cm,重量5公斤以內)。
3.宅配到府:線上信用卡付款、ATM轉帳、Ibon繳費後,額外收取運費為150元,依照貨物裝箱大小運費會增加。
4.到店取貨:線上信用卡付款、ATM轉帳、Ibon繳費後,自行前往工坊取貨。
5.國外寄送:本坊接受到訂單後,會通知您送貨方式,額外運費須由消費者支付。收到支付通知補足運費差額後,即完成貨物寄送手續。以國際包裹委托郵局寄送,寄送時間各國不定(美國約12~14天後寄達)。詳情請參閱台灣郵政網:台灣郵政> 國際包裹預計到達時間表

二、退貨須知:

1. 任何的退換貨必須於收貨產品後7天內提出,建議收貨當天當面點收,有問題電話聯絡。

2. 所有換貨與退貨皆以電話與本館之服務人員聯繫。

3. 非經本館事先認可之退換貨概不受理。

4. 所有退換的貨品皆須與原包裝相同,若包裝一經破壞,本商店保有不接受退換貨的權利。

5. 除商品本身於開封前有任何損壞或瑕疵,本坊可提供退換貨。若為不可抗力因素、人為因素造成,須酌收運送商品的手續費及運費。

三、其他須知:國外客戶因郵寄國際包裹費用不同,所以經系統訂單確立後之金額非正確匯款金額,請您等待本館客服人員回覆後再依照指示匯入款項。(依照寄往各國的運費不同,客戶須再補運費差額,也就是總匯款金額=貨品總額+原運費+國際包裹運費差額)


Refund Policy

Thanks for shopping at qb1397.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have [30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.