取、退換貨政策

This Refund Policy was last modified on Mon Aug 17 2020 20:01:20 GMT+0800 (台北標準時間).


一、付款取貨:


1.本館屬於手工限量製作,各樣貨品常備量不足5件,多數貨品需訂購後7天工作日製作。若大量訂購(同件貨品需求量超過或包含5件)消費者或是需要貨品樣式修改者,可能無法如期出貨。需即早訂購並來電告知我們索取貨品時間,再完成付款。

2.付款後再取貨:為便利消費者付費,本館增設綠界金流(如實體、虛擬ATM,超商臨櫃繳費)、多元支付(LINE PAY、街口支付),及先訂購後至實體店家使用QR CODE支付並取貨(台灣PAY、LINE PAY、街口支付)。不定時搭配各項支付活動,消費者可隨時前往官網消息查閱以取得產品優惠資訊。


3.超商取貨:線上信用卡付款、ATM轉帳、Ibon繳費後,統一超商店到店取貨,額外收取運費為65元(貨品長寬高合計<105cm,重量5公斤以內)。


4.宅配到府:有黑貓宅急便、中華郵政公司配合,採到府寄送,提供台灣本島及澎湖、金門、馬祖等地區。依照貨物裝箱大小運費會增加,且因離島船運關係貨運公司運貨時間不定,若為急件請訂購時備註處須告知。運費說明-台灣本島:中華郵政100元、黑貓宅急便150元;離島(澎湖、金門、連江):中華郵政125元、黑貓宅急便250元。


5.到店取貨:線上信用卡付款、ATM轉帳、Ibon繳費後,自行前往工坊取貨。


6.國外寄送:本坊接受到國外訂單後,將依照國際包裹委托中華郵政寄送(客戶有特約運送公司需求,則以
專案處理運送需求),完成付款後即訂購成立,加速本坊開始寄貨手續。因寄送時間各國不定(如美國約12~14天後寄達),詳情請參閱台灣郵政網:台灣郵政> 國際包裹預計到達時間表 及 國際快捷/包裹資費查詢

7.本館消費滿新台幣(NTD)6000元(含)以上,選擇任何物流運送皆免運費(不含國外寄送訂單)。


二、退貨須知:

1. 任何的退換貨必須於收貨產品後7天內提出,建議取貨當天現場檢查,有問題電話聯絡。

2. 所有換貨與退貨皆以電話或LINE語音與本館客服人員聯繫。

3. 非經本館受理及認可之退換貨概不受理。

4. 所有退換的貨品皆須與原包裝相同,若包裝一經破壞,本商店保有不接受退換貨的權利。

5. 除商品本身於開封前有任何損壞或瑕疵,本坊可提供退換貨。若為不可抗力因素、人為因素造成,須酌收運送商品的手續費及運費。

三、其他須知:

    國外客戶因郵寄國際包裹費用不同,所以經系統訂單確立後之金額非正確匯款金額,請您等待本館客服人員回覆後再依照指示匯入款項。


Refund Policy

Thanks for shopping at LiShen PangCah Workshop.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.